prenuptial refused by the amphur?

I purchased the prenuptial agreement from you and did everything as per the instructions. On the 12th December we all visited Ampur Lak Si, Bangkok and when they got round to us at 17.15 after we had waited since 08.15, they advised us that they could not accept the prenuptial agreement. They advised that the prenuptial needed to be approved by the British Embassy and that the Thai and English text needed to be approved also. We explained that this was a Thai legal agreement, that it was agreed by both parties (myself and my partner), we had two witnesses and there was absolutely no 'risk' to the Ampur officials accepting the prenuptial in its current format on the day - but they said they would not accept it and that was that. I've left it a couple of days to write to you because we have both cooled down a little, but what was supposed to be a great day turned into a very disappointing day for all of us. Again, as a foreigner here in Thailand, despite using your services, I was left once again left feeling like 'up the creek without a paddle'. Clearly, purchasing your on-line prenuptial agreement and presenting it to an Ampur on it's own is simply not an acceptable mechanism. What I feel is needed is some form of additional written confirmation from your company that goes some way to protect me (and others) next time we attempt to be married. I suggest a covering letter from your company explaining that, 1) the attached prenuptial agreement absolutely complies with current Thai legislation, 2) any change to it by either party would make it unenforceable in Thai law, 3) there is no requirement therefore to have the attached prenuptial agreement approved by any authoritative body, be that the likes of an Embassy or any Thai Translation Service and, 4) the covering letter is written in both Thai and English so that the officials at any Ampur we might chose to visit understand that what we are presenting is acceptable. I look forward to hearing back from you about how this unacceptable situation can be made right, because as we have proven beyond dispute, purchasing your on-line prenuptial agreement on its own does not work.